Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how raya77 ("we," "us," "our") collects, uses, stores, shares, and protects your personal information when you use our online gaming platform, including the website at raya77.cam, mobile applications, and all associated services (collectively, the "Platform"). By creating an account or using our services, you consent to the practices described in this Privacy Policy.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy. If you do not agree with any aspect of this Privacy Policy, please do not use the Platform.

raya77 is committed to transparency and responsible data handling. We recognize that trust is fundamental to our relationship with Indonesian players, and we take our data protection obligations seriously. This Privacy Policy has been designed to be clear, comprehensive, and compliant with both international data protection standards and Indonesian privacy regulations.

2. Information We Collect

To provide our gaming services, comply with legal obligations, and ensure platform security, raya77 collects several categories of personal information. We practice data minimization, meaning we only collect information that is necessary for legitimate purposes.

2.1 Information You Provide Directly

When you register an account or use our services, you provide the following information:

• Account Registration Data: Full legal name, date of birth, gender, email address, mobile phone number, residential address in Indonesia, username, and password.
• Identity Verification (KYC) Data: Indonesian ID card (KTP) images, selfie photographs for verification, and additional documentation such as utility bills or bank statements if requested for enhanced due diligence.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja account details), and transaction history including deposits and withdrawals.
• Communication Data: Messages you send to our customer support team via live chat, email, or other channels, including any documents or information you provide to resolve inquiries.
• Preferences and Settings: Language preferences, notification settings, deposit limits, self-exclusion settings, and other account customizations.

2.2 Information We Collect Automatically

When you use the raya77 Platform, we automatically collect certain technical and usage information:

• Device Information: Device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, and unique device identifiers.
• Connection Data: IP address, internet service provider, geographic location (city/region level based on IP address), and timezone.
• Usage Data: Pages visited, games played, bet history, deposit and withdrawal history, session duration, click patterns, and navigation paths through the Platform.
• Performance Data: Loading times, errors encountered, and technical diagnostics to help us improve Platform performance.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to remember your preferences, authenticate your session, and analyze Platform usage. See Section 8 for detailed information about cookies.

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources:

• Payment Processors: Transaction verification data from Indonesian banks (BCA, BRI, BNI, Mandiri, etc.) and e-wallet providers to confirm deposit and withdrawal processing.
• Game Providers: Gameplay data from third-party software providers (Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, etc.) including bet amounts, game outcomes, and session information.
• Verification Services: Identity verification results from third-party KYC service providers to confirm document authenticity and prevent fraud.
• Fraud Prevention Services: Risk assessment data to detect unusual patterns and protect against fraudulent activities.

3. How We Use Your Information

raya77 uses your personal information for the following legitimate purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your gaming account
• Authenticating your identity and preventing unauthorized access
• Processing deposits, withdrawals, and other financial transactions
• Providing access to casino games, sports betting markets, and other gaming products
• Recording bet history and maintaining accurate game records
• Processing bonus claims and applying promotional terms
• Calculating and distributing VIP rewards based on your tier level

3.2 Legal and Regulatory Compliance

• Verifying your age (minimum 21 years) and eligibility to use gaming services
• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Maintaining records required by gaming licenses and regulatory authorities
• Responding to legal requests, court orders, or regulatory inquiries
• Preventing and investigating fraud, money laundering, and other illegal activities
• Enforcing our Terms & Conditions and resolving disputes

3.3 Customer Support and Communications

• Responding to your inquiries via live chat, email, or phone
• Sending transactional notifications (deposit confirmations, withdrawal updates, account alerts)
• Providing customer service in Indonesian language through our 24/7 support team
• Sending important account and security updates

3.4 Platform Improvement and Analytics

• Analyzing usage patterns to improve game selection and user experience
• Optimizing Platform performance for mobile devices (smartphones and tablets)
• Identifying and fixing technical issues and bugs
• Developing new features based on user behavior insights
• Conducting internal research and statistical analysis

3.5 Security and Fraud Prevention

• Monitoring accounts for suspicious activity and irregular betting patterns
• Detecting and preventing multi-accounting, bonus abuse, and collusion
• Protecting against unauthorized access, hacking attempts, and cyberattacks
• Maintaining system integrity and preventing cheating

3.6 Marketing and Promotions (With Your Consent)

With your explicit consent, we may use your information to:

• Send promotional emails about new games, bonuses, and special offers
• Provide personalized bonus recommendations based on your gaming preferences
• Notify you about VIP program benefits and tier upgrades
• Share updates about Indonesian-focused promotions (BRI Liga 1 betting markets, local payment method bonuses, etc.)

You can opt out of marketing communications at any time by adjusting your account settings or clicking the unsubscribe link in any promotional email. Opting out does not affect transactional communications necessary for account management.

4. How We Share Your Information

raya77 does not sell your personal information to third parties for marketing purposes. However, we may share your information with the following categories of recipients when necessary:

4.1 Service Providers and Business Partners

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process your deposits and withdrawals.
• Game Providers: Licensed software suppliers (Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, etc.) who provide casino games and sports betting platforms.
• Identity Verification Services: Third-party KYC/AML providers who verify the authenticity of your identification documents.
• Hosting and IT Services: Cloud infrastructure providers and technical service companies that maintain our servers and Platform security.
• Customer Support Tools: Live chat software and customer relationship management (CRM) systems that help us provide efficient support.
• Analytics Providers: Services that help us understand Platform usage and improve user experience (data is typically anonymized).

All service providers are contractually obligated to protect your data, use it only for specified purposes, and comply with applicable data protection laws.

4.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, regulators, law enforcement agencies, or courts when:

• Required by law, regulation, legal process, or governmental request
• Necessary to comply with gaming license obligations
• Investigating suspected fraud, money laundering, or other illegal activities
• Protecting the rights, property, or safety of raya77, our users, or the public
• Enforcing our Terms & Conditions or responding to claims of policy violations

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity. We will notify you via email or prominent notice on the Platform before your information is transferred and becomes subject to a different privacy policy.

5. Data Security Measures

raya77 implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

While we implement robust security measures, no system is completely secure. You also play a critical role in protecting your account by choosing a strong password, never sharing your credentials, and logging out after each session, especially on shared devices.

6. Data Retention

raya77 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data Category	Retention Period	Reason
Account Registration Data	Duration of account + 5 years after closure	Legal compliance, dispute resolution
KYC Verification Documents	Duration of account + 5 years after closure	Regulatory requirements, AML obligations
Transaction History	Duration of account + 7 years after closure	Tax compliance, financial audits, dispute resolution
Bet History and Game Data	Duration of account + 5 years after closure	License compliance, dispute resolution
Communication Logs	Duration of account + 3 years after closure	Customer service quality, dispute resolution
Marketing Consent Records	Until consent is withdrawn + 1 year	Demonstrating compliance with consent requirements

After the retention period expires, personal information is securely deleted or anonymized so that it can no longer identify you. If you close your account, you may request immediate deletion of certain data categories, subject to our legal retention obligations.

7. Your Privacy Rights

Under international data protection standards, you have the following rights regarding your personal information. To exercise any of these rights, please contact us at [email protected].

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.

7.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most information directly through your account settings, or contact customer support for assistance.

7.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected, or if you withdraw consent. This right is subject to our legal retention obligations and legitimate interests in maintaining records for dispute resolution and regulatory compliance.

7.4 Right to Restrict Processing

You may request that we limit how we use your personal information in certain situations, such as while we verify the accuracy of disputed data or assess whether our legitimate interests override your objection to processing.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used format and to transmit it to another service provider where technically feasible.

7.6 Right to Object

You have the right to object to processing based on legitimate interests (such as analytics) or for direct marketing purposes. If you object to marketing, we will stop using your data for that purpose immediately.

7.7 Right to Withdraw Consent

Where processing is based on your consent (such as marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

7.8 Right to Lodge a Complaint

If you believe we have violated your privacy rights or applicable data protection laws, you have the right to lodge a complaint with the relevant Indonesian data protection authority or supervisory body.

8. Cookies and Tracking Technologies

raya77 uses cookies and similar tracking technologies to enhance your experience on the Platform, remember your preferences, and analyze usage patterns.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website remember your actions and preferences over time, so you don't have to re-enter information each time you visit or navigate between pages.

8.2 Types of Cookies We Use

8.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Note that disabling essential cookies may prevent you from using certain Platform features, including logging in and placing bets.

You can manage cookie preferences through your browser settings or through cookie management tools we provide on the Platform. For mobile app users, tracking settings can be adjusted through your device's privacy settings.

9. Third-Party Links and Services

The raya77 Platform may contain links to third-party websites, social media platforms, or services (such as game provider sites or payment processor pages). This Privacy Policy does not apply to those external sites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external sites you visit. Providing information to third parties is at your own risk.

10. Children's Privacy

raya77 does not knowingly collect or solicit personal information from anyone under the age of 21. Our Platform is intended solely for adults who meet the legal gambling age in Indonesia (21 years or older).

If we discover that we have collected personal information from a person under 21, we will delete that information immediately. If you believe we may have information about someone under 21, please contact us at [email protected].

11. International Data Transfers

raya77 operates internationally, and your personal information may be transferred to and processed in countries outside Indonesia where our service providers, game providers, or infrastructure partners are located. These countries may have different data protection standards than Indonesia.

When we transfer your data internationally, we implement appropriate safeguards to ensure your information receives adequate protection, including:

• Contractual clauses requiring service providers to protect data according to international standards
• Selecting partners who comply with recognized data protection frameworks
• Implementing technical measures such as encryption during transmission and storage

By using the raya77 Platform, you consent to the transfer of your information to countries outside Indonesia under the protections described above.

12. Changes to This Privacy Policy

raya77 may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or Platform features. When we make material changes, we will notify you by:

• Posting a notice on the Platform homepage
• Sending an email to the address associated with your account
• Displaying a notification when you next log in

The "Last Updated" date at the top of this page indicates when the most recent revisions were made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy. If you do not agree with any changes, you should discontinue using the Platform and close your account.

13. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or how raya77 handles your personal information, please contact us:

Email: [email protected]
Subject Line: "Privacy Inquiry" for faster routing
Response Time: We aim to respond to all privacy-related inquiries within 48 hours

For data subject rights requests (access, deletion, correction, etc.), please provide sufficient information to identify your account and specify the nature of your request. We may require additional verification to protect your privacy before fulfilling certain requests.